The following terms of sale (the “Terms”) apply to you and your order of any products from Ceylon Teabox through its website, located at www.ceylonteabox.co.uk (the “Website”). These terms are subject to change without prior written notice at any time, in Ceylon Teabox’s sole discretion. By ordering products through the Website, you agree to be bound by and accept the Terms in effect at the time of purchase. All sales of products through the Website are expressly conditioned upon your agreement to these Terms.

Product Pricing and Availability

Prices, taxes and shipping and handling fees are shown in British pounds and are subject to change without notice. All products are subject to availability. Promotional coupon codes may be offered from time to time and may be included prior to finalizing your order.

Payment Terms

Visa, MasterCard, Discover credit cards are accepted by Ceylon Teabox. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card can not be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.


It may take up to seven (7) business days for an order to process. Shipping costs will be charged as a separate line item and can be viewed prior to finalizing your order. Shipping time for delivery may vary via the Royal Mail Service;you should allow five (5) to eight (8) business days for standard delivery once an order has been shipped.

Returns, Refunds and Corrections

Your sole remedy in the case of receiving a product offered by Ceylon Teabox that does not conform to its description on the Website is to receive a refund. In the event of an error whether on the Website or at any stage of the ordering or delivery process, Ceylon Teabox reserves the right to (i) cancel the order and refund any amount charged or (ii) correct order errors and revise your order accordingly.

Customer Service

Our Customer Service Team is available Monday through Friday, 9:00 am to 5:00 pm BST at (512) 306-0935. You may also reach us by email at info@ceylonteabox.co.uk.

Warranty Disclaimer

The only warranty Ceylon Teabox agrees to provide is that the product may be returned or corrected in accordance with the policies described in these Terms. Ceylon Teabox products are provided “as is” and without warranty of any kind. Ceylon Teabox does not warrant that product descriptions, pricing or other information on the Site are accurate, complete, current or error-free. Additionally, all weights and size dimensions are approximate. Ceylon Teabox expressly disclaims all representations, warranties, guarantees and conditions, whether in writing, implied, or statutory, including any warranty of merchant ability or fitness for any particular purpose, or any warranty arising from course of dealing or usage of trade.


Ceylon Teabox will not be liable for any consequential, special, incidental, indirect or punitive damages, including but not limited to lost profits, loss of business or any claim by any third party. Ceylon Teabox’s liability shall be limited to the amount actually paid for the purchase of products from this Website.


Please refer to our Online Privacy Policy Agreement for information about how Ceylon Teabox collects, uses and discloses personal information from customers and visitors to our Website.


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