Contact Us: info@ceylonteabox.co.uk
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Order and Shipping Confirmation

Where our standard delivery service has been selected we aim to dispatch your goods from our warehouse within 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 2-3 working days from the moment you place your order.

    We ship worldwide

    We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

    *Estimated Delivery Time

    Shipping time varies by location. These are our estimates:

    Location *Estimated Delivery Time
    UK & Northern Ireland 2-3 Business days
    Europe 5-7 Business days
    United States & Canada 7-14 Business days
    Australia & New Zealand 10-14 Business days
    Central & South America 10-14 Business days
    Asia 10-14 Business days
    Africa 10-14 Business days

    *Max delivery time – 14 business days. *This doesn’t include our 1-2 day processing time.

    Tracking information

    You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. If you have any other questions, please contact us via info@ceylonteabox.co.uk and we will do our best to help you out.

    Return Policy

    If you are not happy with your purchase for any reason, we will gladly accept your return within 14 days. The cost of return will be at your expense. Please follow below instructions.

    • Pack your product(s) preferably in its original box and packaging. Products must be in the condition you received them with all packaging and labels attached.
    • Ship your return by your preferred method. We recommend that you send the parcel using a delivery service that insures you for the value of the items. The item is your responsibility until it reaches us.
    • Return your product to: Ceylon Teabox, 14 Coalmans Way, Burnham, Slough, SL1 7NU, United Kingdom
    Wrong, Faulty or Damaged Items

    If you have received a wrong (different than displayed online) or damaged item you can return it within 14 days from the shipping date. If the item is faulty. Return the item using your preferred method, please send us proof of payment and we will refund the costs. If proof of payment for the return is not supplied to us we will refund you an estimated cost of return postage.

    Items Not Eligible for Return

    Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. All returned items should be sent in their original condition and packaging where possible, including tags (e.g., garment should be returned with the original packaging). 

    Receiving a Refund
    1. Return your item to us
    2. We inspect its condition
    3. Once approved process full or partial refund
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