Contact Us: info@ceylonteabox.co.uk
  • Free UK & Worldwide Fast Delivery Available. Read More!
  • 10% OFF Your First Tea Order! Use Code: “TEA10” at Checkout Read More!
  • Free UK Delivery on all orders over £30! Read More!

Frequently Asked Questions

How do I place an order with The Ceylon Teabox?

Browse our products and place items into your basket. You can then proceed to checkout where you can either check out as a guest or create an account for future orders.

What happens once I have placed my order?

Once your order is completed and your payment has been received by us, we will send a confirmation email to you, advising that your order is being processed. Goods will usually be delivered within 2-3 working days of confirmation of your order.

Can I cancel or amend an order?

Please contact us immediately at info@ceylonteabox.co.uk. If the item has not been shipped, we will do our best to assist you.

How much do you charge for delivery?

All the UK orders are delivered in 2 - 3 working days in the UK. Find the full shipping cost here.

What Payment Methods are Accepted?

The Ceylon Teabox accept Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit and Maestro. We also accept's secure payments via PayPal.

Is Buying On-Line Safe?

Our website and ecommerce systems use industry standard 128-bit SSL encryption to keep your personal details entirely safe and secure.

Do I have to pay customs / import charges?

No charges are payable on orders delivered to addresses within the EU. Goods shipped outside of the EU may be taxed at standard rates.

BACK TO TOP